Privacy Policy

1. Controller and contact

Elucor Ltd acts as the controller for personal data processed in connection with our fresh food products, related services, and communications. You can contact us at elucor@hotmail.com or by phone at +447932847561. Our business address is 58 Brookside Road, Manchester, M16 7AA, United Kingdom.

2. Categories of data

We may process identification and contact details (such as name, email address, telephone number), delivery information, order history, payment confirmations from payment providers, technical data generated by your device and browser, and communication records that help us respond to enquiries. Where you choose to share dietary preferences or ingredient interests, we process that information to tailor recommendations.

3. Sources of data

Data is obtained directly from you through forms, emails, and calls, and indirectly via analytics tools that measure site performance and usage patterns. Service providers acting on our instructions may supply order status updates or fraud prevention signals linked to transactions.

4. Purposes and legal bases

We process data to provide products, manage orders and deliveries, handle customer support, send service and marketing communications (where permitted), personalize content, improve site reliability, ensure security, and meet legal obligations such as accounting and tax compliance. Depending on context, processing relies on performance of a contract, legitimate interests (for example, improving services, preventing abuse, or understanding product demand), consent for certain marketing activities, and legal obligations where record keeping is required.

5. Retention

Records are kept for periods aligned with the purpose of processing and applicable legal requirements. For example, basic order and invoice data may be retained for statutory periods associated with financial reporting. Marketing preferences are maintained until you change your settings or withdraw consent. Technical logs are typically held for shorter cycles that support troubleshooting and security review.

6. Sharing

We may share data with delivery partners, payment processors, cloud hosting providers, analytics vendors, and professional advisers who support our operations. These parties are bound by appropriate contractual safeguards. If required by law or regulation, information may be disclosed to competent authorities. We do not sell personal data.

7. International transfers

Where data is transferred outside the UK, we implement suitable safeguards, which may include standard contractual clauses or other mechanisms recognized by data protection law. Additional technical and organizational measures help protect confidentiality and integrity during transfer and storage.

8. Your rights

Subject to conditions under UK GDPR, you may have rights to access your data, request correction, request deletion, restrict processing, object to certain processing, and request data portability. Where processing is based on consent, you can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise rights, contact elucor@hotmail.com. We will respond within timelines set by law.

9. Marketing choices

You can manage preferences via unsubscribe links in emails or by contacting us. We aim to keep messages relevant and at a reasonable frequency. Service communications related to orders or account security may continue where necessary to deliver requested products or comply with obligations.

10. Cookies and similar technologies

Cookies and similar tools help us remember preferences, measure site performance, and improve usability. The cookie banner on our site allows you to accept or decline categories as described. Your choice is stored for one year and can be changed by clearing cookies or contacting us for guidance on preferences.

11. Security

We apply administrative, technical, and physical safeguards designed to reduce risks such as unauthorized access, alteration, or loss. These measures include access controls, encryption in transit where appropriate, and staff training on data handling responsibilities.

12. Updates

We may update this policy to reflect changes in law, technology, or our practices. Significant changes will be highlighted on this page with a revised effective date. Continued use of our site and services after updates indicates that you have reviewed the changes.

13. Contact

If you have questions about this policy or wish to exercise your data rights, reach us at elucor@hotmail.com or call +447932847561. Our address is 58 Brookside Road, Manchester, M16 7AA, United Kingdom.